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Terms That Apply to Your Account

5777bot sets out these legal terms to make clear what governs your account, your transactions via bKash, Nagad, and Rocket, and your access to the platform.

Account eligibility rulesJurisdiction-based accessLocal payment termsData and privacy scope
5777bot Terms That Apply to Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

How we handle your data, cookies, and account security follows a clear framework. Account records stay with us for as long as required by applicable law — nothing is held beyond that. Cookies maintain your session state and device preferences; adjust them in your browser if needed. Every login triggers OTP verification, with a code sent to your registered number for any new device. If you need to update account details, report a concern, or request your data, the support team handles it.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable law. You may request a copy or deletion through support.

Cookies and Sessions

We use cookies to keep your session active and remember device preferences. Cookie settings are adjustable in your browser, though some session cookies are required for core account functions.

Account Security

Your account login is protected by OTP verification. When you sign in from a new device, a one-time code goes to your registered number before access is granted.

Change Requests

To update your contact details, request your data, or raise a privacy concern, contact support with your account ID. We process these requests within a standard working week.

LEGAL CONTACT PATHS

Reach Our Legal and Account Team

Legal queries, account disputes, and data requests are handled by our support team — not by a form or an automated system. Live chat is the fastest route; it's available through your account dashboard on any device. Email is there for written correspondence you want on record. We log all contact related to legal and account matters so you don't have to re-explain context when you follow up. Your account ID speeds up the process on every channel.

Live Chat Reach our team directly through live chat on any device. Legal queries and account disputes are escalated within one business day. Available through your account dashboard.
Email Support Send formal legal queries or written account disputes to our support email. We respond with a reference number and initial reply on the same business day.
In-Account Messaging Log in and use the in-account message thread for legal and account questions. All correspondence is stored against your account record for straightforward follow-up.

Your Legal Questions, Answered

Here are the questions we hear most about how these terms apply to accounts, eligibility, data access, and wallet transactions. Payment flows through bKash, Nagad, and Rocket come up often — the short answer is that those transactions are covered here alongside your wallet provider's own conditions. If your question isn't here, live chat connects you to someone who can give you a direct answer rather than sending you back to a policy page.

Access depends on your local law and whether you are in an eligible region. We do not verify your local eligibility for you — check local regulations before proceeding.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is covered by these terms, alongside the separate terms of whichever mobile wallet you use.

Contact support through live chat or email with your registered number and account ID. We acknowledge the request and work through it within the standard working week timeframe.

We can update the terms and will notify you through your account or registered email. Using the platform after an update is in effect means you accept the changes.

We retain records for the period required by applicable law after your account closes. Non-mandatory data can be deleted on request — contact support with your account details to start.

OTP verification applies whenever a new device attempts to log in. You receive a one-time code on your registered number and must confirm it before the session opens.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.